Right of withdrawal

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us (Wiwu GmbH, An der Alster 6, 20099 Hamburg, Germany, info@wiwu-store.de, Telephone: 017657899720) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to cancel this contract. You may use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample Cancellation Form (If you wish to cancel the contract, please fill out this form and send it back.) – To Wiwu GmbH, An der Alster 6, 20099 Hamburg, Germany, info@wiwu-store.de – I/We (*) hereby cancel the contract entered into by me/us (*) for the purchase of the following goods (*)/provision of the following service (*) – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only for notification on paper) – Date (*) Delete as appropriate.

Special Notes
If you finance this contract through a loan and later cancel it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are simultaneously your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already been disbursed to us when the cancellation becomes effective, your lender shall assume our rights and obligations from the financed contract in relation to you regarding the legal consequences of the cancellation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you wish to avoid a contractual obligation as far as possible, exercise your right of cancellation and also cancel the loan agreement if you are also entitled to a right of cancellation for it.

Different return shipping cost regulation for Germany
We bear the direct costs of returning the goods if the return takes place within Germany.