Exchanges, Returns & Complaints

RETURNS:

Would you like to exchange or return an item?

Simply send a brief, informal email with your order number and name to our customer support at info@wiwu-store.de

Our customer support will send you all further information by email.

Please note that processing your return may take 7-10 business days after receipt.

COMPLAINTS:

Is an item damaged or defective?

If your product is damaged or defective, please send us an email with a brief explanation and a photo of the defect attached to info@wiwu-store.de

Our customer support will send you all further information by email.