Frequently Asked Questions

ORDERS

  • How do I know my order was successfully received?

Once your order is successful, you will receive a confirmation email within 24 hours. Please also check your spam folder, as emails sometimes end up there. 

    • Do I have to create a customer account to place an order?

    The choice is yours. You can order as a guest or open a customer account. 

    • Can I change my order?

    You can change your order until it is shipped. Simply inform us via the contact form or by email at info@wiwu-store.de

    • What should I do if my order is incorrect?

    We are very sorry that your order was not in proper condition. In this case, please contact us:

    Email: info@wiwu-store.de

    • Is it possible to reserve my shopping cart?

    No, we cannot reserve the shopping cart for you. 

     

    PAYMENTS

    • How can I pay at Wiwu-store.de?

     You can decide how you want to pay.

    Payment methods: PayPal, Visa, Maestro, Mastercard, American Express, Klarna Sofort payment, Klarna invoice, instant bank transfer, Apple Pay, and Google Pay.

    • Will I be notified when payment is received?

    After you have made the payment, you will not receive an email. Once your order is received, it will be processed and the package prepared for shipment. As soon as your package is ready for dispatch, you will receive a shipping confirmation and a tracking number.

     

    SHIPPING AND DELIVERY COSTS

    • In which countries does wiwu-store.de deliver?

    Throughout the entire EU

    • What are the shipping costs?

    Orders within Germany are free of charge

    • Can I change my shipping address?

    We can gladly change your address, provided you have not yet paid or the order has not yet been transferred to our logistics center. 

    Feel free to contact us: 

    Email: info@wiwu-store.de

    • Which parcel service will my package be shipped with?

    We ship with DHL

    • Will I be notified when my order is shipped?

    As soon as your package is on its way, you will receive a tracking number via email. Please also check your spam folder.

    • How long does shipping take?

    Within Germany, shipping usually takes about 1-2 business days. 

     

     

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